What tools and technologies is DHL Global Forwarding utilizing to ensure the highest quality of service?

DHL Global Forwarding recognizes the transformative power of technology in improving operations for shippers and freight forwarders, particularly during challenging and unpredictable times like the pandemic and its aftermath. In line with our group’s strategy for 2025, we have placed a strong focus on digitalization as one of its pillars. A significant milestone in this regard was the launch of myDHLi, our fully integrated online platform for freight forwarding customers. This platform provides customers with comprehensive visibility and control over their shipments, offering access to online services on a single platform. With myDHLi, customers can easily manage freight rates, offers, transport modes, carbon emissions, and other relevant shipment data. The platform’s user-friendly interface ensures that customers have all the necessary information at their fingertips. It also incorporates social media functions such as follow and share, facilitating seamless collaboration and information sharing with trading partners. Additionally, we have successfully rolled out Saloodo!, our digital road freight solution platform, in the region. Saloodo! brings transparency, real-time visibility, and efficiency to the regional road network, enabling shippers to connect with trusted freight carriers and optimize capacity with full-truckload shipments.

How does DHL Global Forwarding strive to create a positive employee experience?

At DHL Global Forwarding, we prioritize the health and safety of our employees, ensuring that they can maintain their livelihoods while meeting our customers’ needs. Our business model, with its broad geographic reach and comprehensive portfolio of logistics solutions, has proven to be resilient in the face of adversity. To foster a positive employee experience, we have focused on enhancing team collaboration, communication, trust, and adaptability. Recognizing the need for emotional support, we have adopted virtual engagement tools and platforms that enable continued connection and communication internally and externally. Newsletters and our Connect app on the intranet have become valuable channels for the DHL team to share messages, pictures, videos, and stay connected with coworkers, ultimately boosting morale. These open lines of communication have resulted in higher levels of employee engagement. Moreover, to adapt to the flexible work environment, we have leveraged existing technology to maintain close contact with employees and promote effective flexible work arrangements.

What is DHL Global Forwarding’s perspective on Kuwait’s aspirations to become a stronger logistics hub in the region?

Kuwait has set forth several initiatives, including the New Kuwait 2035 reform program, aimed at developing the country’s logistics sector. These initiatives align with DHL Global Forwarding’s push for digitalization as part of our Strategy 2025. The improvement of customs procedures, rules, and regulations to reduce transit time and enhance customs efficiency is one area of focus. The program also aims to enhance logistics coordination by establishing a single electronic platform for interaction among various government bodies. Additionally, Kuwait’s Logistics Cities Project, a significant national development project in the logistics sector, has the potential to boost Kuwait’s connectivity and solidify its position as a crucial hub in the region. This project will facilitate trade and investment flows, creating job opportunities and contributing to Kuwait’s economic diversification efforts. Recent investments in infrastructure aligned with the government’s New Kuwait 2035 agenda further enhance Kuwait’s appeal as an investment destination. DHL strongly believes in the potential of Kuwait’s economy and aims to support the government’s efforts by assisting companies in navigating complex border procedures, customs clearance processes, and transportation infrastructure. Through these efforts, we seek to facilitate international trade and fuel Kuwait’s economic growth.